Heuristic Analysis

Joining the project after the initial release, I performed an in-depth review of the application. By analyzing the interface through a "fresh eyes" perspective and applying UX design principles, I identified potential friction points and architectural inconsistencies. This internal audit allowed me to form a baseline understanding of the system before validating my findings through user interviews.

UX User Interview Session

During on-site research sessions, we interviewed a diverse range of user roles to identify major pain points encountered during peak usage periods. By observing their workflows firsthand, I gained critical insights into hardware limitations and software shortcomings. This direct engagement allowed us to capture both immediate frustrations and long-term user requirements to guide the redesign.

Quick Win Wireframes

Under tight constraints, I pivoted to lofi wireframing to address critical dashboard failures. I prioritized high-impact solutions for tablet and mobile, resolving layout and usability issues to ensure a functional, responsive experience across all primary devices.

Prototyping

I converted static wireframes into functional prototypes to demonstrate various dashboard states. This interactive approach gave stakeholders a tangible understanding of how the interface adapts to data scenarios, facilitating faster alignment.